Manage your transport disputes simply, without losing control

With Shiptify TMS dispute management, centralize your transport claims, structure exchanges with your carriers and secure your processes, without emails or grey areas.

✓ Centralization of transport disputes
✓ Supervised collaboration with carriers
✓ Complete traceability and clear control

+80.000 logistics professionals collaborate on Shiptify every day.

Managing transport disputes is often unclear, time-consuming and risky ?

Between the multiplication of company portals, asynchronous updates, Excel files, calls and emails with forwarders... tracking a container quickly becomes time-consuming, fragmented and error-prone. Shiptify TMS unifies all your transport data, processes and key information to help you optimize your shipment management and boost the performance of your supply chain.

What litigation management means for you

A dedicated litigation area, by transport Each dispute is directly linked to a transport file, with all key information in one place.

A structured collaboration with carriers Automatic notifications, requests for additional information, traced responses: exchanges are centralized and transparent.

Complete traceability of exchanges Actions, decisions, statutes and participants are recorded in the company's history, so you can be sure of your success and avoid any ambiguity.

Global management of transport disputes A consolidated view to track all your disputes by status, carrier or period.

How it works

Opening the dispute From a transport file, open a dispute by entering the type of dispute, the value of the merchandise and the commercial value.

Exchanges and processing The carrier receives a notification and can accept the dispute, reject it or request further information. All exchanges take place directly in Shiptify

Status monitoring Each dispute evolves according to a clear, shared cycle: draft, in progress, incomplete, accepted, rejected, to be arbitrated, refused or cancelled.

Consolidated view and management From the TMS Litigation view, filter and analyze your files to keep a clear overview of risks and ongoing actions.

The benefits

Operational time savings A structured process, less to-ing and fro-ing and smoother file management.

Financial security Better control of claims and amounts incurred.

Total visibility A clear view of all disputes, their status and progress.

More serene carrier relations Factual, traceable and centralized exchanges, with no loss of information.

Frequently asked questions

What is an MSD?

TMS (Transport Management System) is transport management software dedicated to planning, executing and optimizing all logistics operations.

There are TMSs for carriers, forwarders and shippers. Shiptify is a TMS for shippers.

Is it possible to open several disputes on the same transport file?

No. Only one dispute can be opened per transport file, to ensure clear, structured follow-up.

Is dispute management also available in ShiptiDock?

In ShiptiDock, it is not possible to manage transport disputes as such, but you can report and track incidents linked to your dock appointments.

For example: carrier delays, no-shows, access problems or dock errors. These incidents enable you to document and share information with the right people to quickly resolve operational problems.

Formal disputes concerning your shipments (damage, loss, non-conformity) remain managed in the Shiptify TMS, where each file is structured and tracked with your carriers.

Do disputes have an impact on transport invoicing?

No. The value of the dispute is not included in transport invoicing, which means that financial flows and claims management are clearly dissociated.

Manage your disputes simply and easily with our TMS solution

Discover how Shiptify simplifies and secures the management of transport disputes, directly in your TMS.