Shiptify uses third-party service providers (“sub-processors”) to support the delivery and operation of its services. These sub-processors may process personal data on Shiptify’s behalf, strictly for the purposes described below and in accordance with applicable data protection laws.
Infrastructure & Cloud Services
| Sub-processor | Purpose |
|---|---|
| Amazon Web Services EMEA SARL (AWS) | Cloud hosting and infrastructure services for application data and platform operations |
| Google LLC | Cloud services supporting specific application components and business email and collaboration services containing limited customer-related communications |
| Cloudflare, Inc. | Content delivery network (CDN), security, and performance services for the public website and platform access |
Customer Communications & Notifications
| Sub-processor | Purpose |
|---|---|
| HubSpot, Inc. | Customer communications, product updates, and marketing emails |
| Mailgun Technologies, Inc. | Transactional email delivery service |
| SMS Partner | SMS notification delivery service |
| Ringover Group | Customer support telephony and communication services |
Transportation & Logistics Partners
| Sub-processor | Purpose |
|---|---|
| EcoTransIT World Initiative | Transportation data and emissions calculation services related to shipment execution and logistics analysis |
| Mapbox, Inc. | Mapping and geolocation services used for route visualization and location-based features |
| Transportation & Logistics Partners | Various carriers and logistics providers, enabled based on customer configuration |
Support & Service Quality
| Sub-processor | Purpose |
|---|---|
| Functional Software, Inc. | Application monitoring and error tracking, potentially containing technical identifiers |
| Notion Labs, Inc. | Documentation and knowledge base platform used for customer support and service documentation |
| GitBook, Inc. | User documentation (FAQ / Help Center) |
Billing & Financial Services
| Sub-processor | Purpose |
|---|---|
| Sellsy SAS | Billing and invoicing management |
| Upflow SAS | Payment follow-up and financial communication services |
Consent Management
| Sub-processor | Purpose |
|---|---|
| Axeptio SAS | Cookie consent management platform for website visitors (consent preferences and technical identifiers) |